This is a first-person, documented account of a 2019 Chrysler Pacifica repair at Goldy Chrysler Dodge Jeep Ram in Huntington, WV — and a place for other owners to add their own, in their own words.
In 2018 I bought a 2019 Chrysler Pacifica new from Goldy Chrysler Dodge Jeep Ram in Huntington, West Virginia. What started as a P0304 misfire code on cylinder 3 turned out to be a head gasket failure — coolant was getting into the cylinder, and by the time it was diagnosed, the engine had hydrolocked. A hydrolocked engine means liquid got into a cylinder where the piston can't compress it, which is a much more serious failure than a bad coil or spark plug.
The Pacifica sat at the dealership for about a month waiting on parts. No loaner vehicle or rental discount was offered for any of that time. The repair fell just outside the powertrain warranty by mileage.
I filed a formal written complaint with Chrysler corporate and posted about the repair, and the known issues some other Pentastar V6 owners have reported with this engine family, on X and Facebook.
I'm not asking anyone to take my word for it. Everything above is what happened to my vehicle, in my own words, and I can document the repair order, the complaint correspondence, and the timeline behind each claim.
What I'd rather have is a place where other Goldy customers can add their own experience — good or bad — in their own words, so anyone researching this dealership before a purchase or a repair has more than just my account to go on.
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